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Dealing with things can seem more simple than dealing with certain people.  Yet encountering a difficult person is practically inevitable at some point in our working lives.

This Masterclass will illuminate what may be going on and equip you with insight and tools to learn from experience and to cope better in the future.   And indeed even become an example of grounded maturity to others.

Facilitator: Siobhan Soraghan BSc MBA, Director Active Insight.